If you are like most of our customers, this is probably your first experience with re-roofing, and you are wondering what to expect. The most important point to be aware of is, there is no way we can roof your home without causing you some inconvenience.
SCHEDULING: We will make every effort to schedule your roofing project at a time that is convenient to all parties involved. If you would like to request a specific date please call our office. Otherwise we will call to inform you of both delivery and start dates. In the event we are unable to reach you we will leave a message on your answering machine, or with the person who answers the phone.
WEATHER CONDITIONS: Should your project be delayed due to bad weather we will notify you of schedule changes. We are fully prepared in case the weather should turn bad during your project. The crew will seal your roof to prevent water from entering your home, and well resume work as soon as the weather allows. Rain days do result in work on your home to be delayed since your roof is scheduled often a week or so in advance. If you are having leaks at the time you sign your contract, please let us know and we can make arrangements to move you up on the schedule as soon as we can.
DELIVERY: Material will be delivered on a large truck by a local shingle supply warehouse. If you have specified to our representative where you want the material delivered they will place if there. Please notify us 24 hours prior to delivery of any changes in your delivery instructions.
COMMUNICATIONS: If you have any questions or problems during your roofing job, please call the office immediately. Our office hours are 7:00 a.m. to 5:00 p.m., Monday through Friday. Someone is on duty to take your call 24 hours a day.
THE SIGNS: placing a sign on your property is the first step in roofing your home. We are proud of this job and the work we do. It will also help the person delivering your material to locate your home and the roofing crews to locate the job.
SHINGLES: There are usually two types of shingles sent to the job. One is a three tab shingle that is used as the starter shingle. The other shingles are the brand and style of shingle you requested to have installed on the entire roof, such as 30, 40 yr. Dimensional.
WIRING & AIR CONDITIONING: Electrical, telephone, security, air conditioning, or any other service lines should not be installed directly underneath the roof deck. If you are aware of any such lines, we must be notified in advance. We cannot be responsible for the puncture of improperly installed lines within three inches of the roof deck as we are not allowed to work in these trades because we are not state licensed to do so.
LIGHT FIXTURES, MIRRORS & PICTURES: These items can fall if not firmly attached to wall or ceiling. We suggest that you check to make sure they are secured. If in doubt, take them down. Small cracks or craws feet will sometimes appear in older plaster and sometimes small particles of acoustical will fall. We cannot assume the responsibility of these items as a result of roofing.
TEAR OFF: When it is necessary to remove your existing roof or roofs, debris will fall through your lath or decking into the attic. We will cover any items which require protection. There will be a thorough cleanup of the exterior of your premises. Our crew and salesmen all have magnets to pick up nails, however, we can only pick up approximately 98% of the nails that fall around the area. Our crews are only allowed to park their vehicles in the driveways and street, never in your landscaped area.
ACCESS: Your contract price was figured utilizing access to the driveways for our trucks, as well as electricity. If exterior plugs are not available, please run an extension cord through a window or door.
TREES & SHRUBS: If you have low hanging branches over your roof, some trimming may be necessary. Our men will only cut those limbs that limit our ability to do an efficient and workmanlike job. In some cases, you may prefer to have the tree or trees trimmed by professionals before we begin our job.
CHIMNEY FLASHING: If the chimney flashing cannot be waterproofed once work begins, as additional charge may be added to the contract price to replace the flashing or counter flashing unless otherwise stated in your contract and many times with flashings, damage cannot be detected until your roof is removed.
SIDEWALL FLASHING: When one roof is installed over another roof, new flashings are sometimes needed at the vertical sidewalls and penetrations of roof deck.
SOLAR PANELS: Arrangements to remove and replace solar panels are the sole responsibility of the owner unless otherwise stated in your contract.
ANTENNAS: We remove and reinstall antennas up to 20 feet in height, but we cannot be responsible for the old lead-in wire breaking or the re-alignment of satellite dishes or any other electronical devices. This must be done through a company with the equipment and expertise for that particular application.
VENTS: Upon completion of your job, please check the interior connections of your furnace and hot water heater vent pipes. Since the installers work from the deck up they cannot always determine if those connections are correct.
LEFT OVER MATERIAL: Our proposals are based on a complete job. Any left over materials remain the property of the company. We customarily over ship a small quantity to insure adequate supplies for our crews and that your roofing job is not delayed and is completed with no extra trips to get more supplies.
PROJECT INSPECTION: Upon completion of the roofing project the roofing foreman, along with our salesperson, will inspect the work and complete an inspection report. We ask that you meet with the foreman to insure that he clearly understands any concerns you might have.
PAYMENT: The payment for your roof may be remitted to our salesman upon completion of your project. Please make checks payable to the company. All of our jobs are due upon completion. Please make arrangements for funds to be available at this time. For your protection we do not require any down payment.
WARRANTY: Your new roof will be covered by two warranties:
Workmanship: This is our warranty. It covers the actual work, but not the materials. The specifics of this warranty are outlined on the contract that you sign. Our warranty is ten years on workmanship as written on the contract.
Material: This warranty is issued by the shingle manufacturer and covers the material that was used. These warranties will be provided at the time we give you an estimate.
San Antonio (210)543.0707
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